Refund Policy

At Application Reminder, we are committed to providing high-quality services to help students efficiently manage their application processes. However, we understand that situations may arise where users may seek refunds. Below is a detailed refund policy to ensure clarity and transparency:

1. Refund Eligibility

Refund requests will be considered only under the following circumstances:

  • Incorrect Charge: If a user is charged for an application form or service that they did not request or purchase.

  • Duplicate Payments: If a user has made a duplicate payment for the same form or service due to an error on the platform.

  • Technical Errors: If an application form or service purchased is not accessible or fails to work due to technical issues on the platform.

  • Wrong Form or Course: If an incorrect application form (e.g., for the wrong university or course) is purchased due to a system error.

  • Cancellation Before Submission: If a user purchases an application form but has not yet submitted it and decides to cancel the purchase within 24 hours, they may be eligible for a full refund.

2. Non-Refundable Purchases

The following purchases are non-refundable:

  • Completed Application Submissions: Once an application has been submitted to the respective institution or university, the purchase is non-refundable.

  • Third-Party Services: Payments made for services provided by third parties (e.g., university application processing services, document verification services) are non-refundable.

  • Custom or Premium Services: Fees for customized services such as AI-based form filling or personalized counseling, once delivered, are non-refundable.

3. Refer & Earn Refunds

Refunds will not be issued if a user is found to have violated the Refer & Earn program's terms and conditions. Any referral bonuses granted due to fraudulent or misuse of the referral system will be revoked, and the related transactions will be subject to cancellation.

4. Refund Process

  • Requesting a Refund: To request a refund, users must contact our support team via email at support@applicationreminder.ai or through the platform's help center. Refund requests must include the order number, transaction details, and a description of the issue.

  • Processing Time: Refund requests will be reviewed within 7 business days. If eligible, the refund will be processed via the original payment method within 14 business days. For payments made by bank transfer or other non-digital methods, a refund will be processed to the same account.

  • Refund Amount: The refund will be the full amount minus any transaction fees incurred during the initial payment process (if applicable).

5. Subscription Fees and Renewals

For subscription-based services, users can cancel their subscription anytime before the next billing cycle to avoid being charged for the upcoming period. Once the subscription renewal is processed, no refunds will be issued for that billing period.

6. Exceptions

We reserve the right to consider exceptions for special circumstances, such as severe technical failures or other unique situations on a case-by-case basis.

7. Changes to Refund Policy

Application Reminder reserves the right to update or modify this refund policy at any time, with changes being effective immediately upon posting on the platform. Users will be notified of significant changes via email or platform notifications.

Conclusion

This refund policy ensures that users of Application Reminder are supported while also protecting the platform's integrity. We aim to provide transparency and fairness, maintaining customer satisfaction while ensuring the sustainability of our services.